Shipping Info

In-stock merchandise will normally arrive in 2-5 business days after the order is received. Most orders are shipped within 24-48 hours via UPS or USPS.

If you need to expedite your order via Next Day or 2nd Day Delivery Service Please Call us at 224.656.5865.
As long as the item is in stock and you place your order before 6PM Eastern Time, we can ship it the same day.
Please call-in all requests for expedited shipments to make sure your order will be processed the same day.
We only charge actual shipping cost on all Air shipments.

Live Corals & Fish Shipping Fees:

Free Shipping Promotion : For the limited time we are offering free shipping promotion where most orders over $175.00 will ship with no additional shipping fees. This promotion applies only to orders shipped within lower continental US. Free Shipping Promotion applies to Dry Goods orders ONLY.
Items marked as *Heavy Item* have additional shipping fee added to their price, these fees are not covered within this promotion. We reserve the right to end this promotion at any time without further notice.

Premium Shipping: When you choose Premium Shipping method at the checkout we will ship your order the same day it was placed. For same day shipping, orders need to be placed before 5PM Central Time. Orders placed after 5PM Central Time, on weekends or holidays will ship following business day. If we are unable to expedite your order, Premium Shipping fee will be refunded back to your account.

Special Shipping Promotions: Sometimes we will offer Special Free Shipping Promotions to our customers who signed up for our email newsletter. Those promotions applies only to orders shipped within lower continental US.
Items marked as *Heavy Item* have additional shipping fee added to their price, these fees are not covered within these promotions.

Heavy Items: When purchasing Heavy Items marked with asterisk (*) you will need to select "Heavy Item Shipping Fee" option which will adjust Item's total price by indicated amount.
We utilize this simple system because we want you to know right in front how much you will pay at the time of checkout.

Alaska, Hawaii, and U.S. Territories: Orders for Alaska, Hawaii, and U.S. Territories require additional shipping charges.
For Credit Card Payments: The shipping amount indicated at the time of checkout will not reflect actual shipping charges. Please place your order and we will contact you to obtain your approval of the final shipping charges prior to the order processing.
For Paypal Payments: Please do not use Paypal checkout unless you contact us first to obtain exact shipping fee for your order.
* (Note: Qualifying U.S. Territories have 5-digit USPS Zip Codes)

Live / Frozen Food Shipping Info: Orders for frozen food are processed separately from hard goods due to their special handling needs.

Livestock Shipping Info: Livestock rders are processed separately from hard goods due to their special handling needs.

Local Pick-ups: We are always trying to accommodate local customers when it comes to local pickups, but since we are not a retail outlet each pickup order needs to be placed online or via phone and pickup needs to be arranged ahead of time.

International Orders: You can use our shopping cart to place your order. As soon as your order is received, we will contact you via email with an actual shipping cost.
Most international orders are shipped via Air Mail and Global Express Mail. For heavy orders to Canada and Mexico we can use UPS Ground Service.
For all international orders, shipping and handling costs do not include export taxes, duties, or any other fees imposed by the carriers or customs. Those fees are to be full responsibility of the buyer.

Out-of-Stock Items: Although we stock high level of inventory, we do run out of stock on products from time to time.
If any of the items on your order is out of stock we will fulfill the rest of your order. The out-of-stock item will be placed on backorder to be shipped as soon as it is available with no additional shipping charge.